If you run into problems while creating your account or using our services please contact us and ask for help, but before you do we expect you to provide us with useful information that can help resolve your problem. At the very least, you must provide us with the following:

Make sure you read our Frequently Asked Questions, and Troubleshooting documentation. If you are pressed for time or find our documentation hard to understand, just ask for help anyway! Here are a list of our email addresses. You can also post to our BBS.

Troubleshooting Documentation

  1. Frequently Asked Questions: The Main Grex FAQ
  2. Troubleshoot Network Connectivity
  3. Installing Java